"Program version not enabled in dongle, please downgrade" when opening Dental System

08 November 2023 | Updated 27.7.2024

"Program version not enabled in dongle, please downgrade" when opening Dental System

Error message "Program version not enabled in dongle, please downgrade" when trying to open Dental System.

A screenshot of a computer program

Description automatically generated

Root cause: The currently installed DS version is not allowed on the connected dongle (there is a version limitation enabled on the dongle). 

Solution: contact [email protected] to request for the version limitation to be removed.