"Program version not enabled in dongle, please downgrade" when opening Dental System
08 November 2023 | Updated 27.7.2024
"Program version not enabled in dongle, please downgrade" when opening Dental System
Error message "Program version not enabled in dongle, please downgrade" when trying to open Dental System.

Root cause: The currently installed DS version is not allowed on the connected dongle (there is a version limitation enabled on the dongle).
Solution: contact [email protected] to request for the version limitation to be removed.