3Shape Dental System

How to

3Shape Account and Dental System Profiles

3Shape Dental System Lifecycle Policy FAQ

Accessing and working with Technical Documentation and User Manuals in Dental System 2019 and Later

Archive and retrieve Dental System orders

Archive, manage, retrieve and hide Dental System orders

Backing Up a Dental System, Dental Desktop, or UNITE Database Using Microsoft SQL Server Management Studio (SSMS)

Changing manufacturing method in Dental System

Configuring 3Shape Communicate in Dental System

Configuring 3Shape Communicate in Dental System for order reception

Configuring CAM output settings for alternative manufacturing methods in Dental System

Creating a Backup During Dental System Installation or Upgrade

Creating a model with an abutment analog interface

Creating a Monoblock model CAM output for Full denture

Creating CAM output for a Copy Denture

Customizing the Order ID in Dental System

Dental System Cloud License Migration Process

Dentsply Sirona IOS integration

Designing RPD with digital impression scans in Dental System

Dismissing the PMCF Survey Notification

Downloading an Order Manually Using the 3Shape Communicate Advanced Download Tool

Downloading and importing libraries into Dental System

Downloading implant library from Download Center in Dental System Control Panel

Exporting 3shape Scan Data into Sirona software

Exporting and importing .dme files into Dental System

Exporting Scans in STL or PLY Format from Dental Manager

Generating STL Files from 3Shape Lab Scans

Getting the best scan quality with "refine scans" tool

Hollowing models in Model Builder

How can a provider share his materials with labs through FTP

How do user manuals in Dental System 2019 and above work

How to archive and retrieve Dental System orders

How to backup Dental System, Dental Desktop, or UNITE database with SSMS

How to backup Dental System/Dental Desktop/UNITE database with SSMS

How to change manufacturing method in Dental System

How to configure 3Shape Communicate in Dental System

How to create a model with abutment analog interface

How to create a Monoblock model CAM output for Full denture

How to create backup using Dental System installer

How to create CAM output for a Copy Denture

How to customize order ID in Dental System

How to design RPD with digital impression scans in Dental System

How to dismiss the PMCF survey notification

How to download an order manually using 3Shape Communicate Advanced Download tool

How to export 3shape Scan Data into Sirona software

How to export and import .dme files into Dental System

How to export scans in STL or PLY format from Dental Manager

How to get 3Shape lab scans in STL format

How to get an implant library from Download Center in Dental System Control Panel

How to get the best scan quality with "refine scans" tool

How to install and setup TRIOS Inbox

How to install ScanIt Dental in 3Shape Unite after Dental System 2023 installation/update

How to optimize the PC for best Dental System performance

How to perform Dental System Server-Client installation

How to restore backup of Dental System/Dental Desktop/UNITE database with SSMS

How to Restore System Backup in 3Shape Dental System

How to setup 3Shape Communicate integration in Dental System

How to use Modjaw static and dynamic data in 3Shape

How to work with the TRIOS Order Form Editor

Identifying folders shared during Dental System Server installation

Implant libraries – Basic Parameters and Restrictions

Installing and Setting Up TRIOS Inbox

Installing Dental System in a Server–Client Setup

Installing ScanIt Dental in 3Shape Unite After Installing or Updating to Dental System 2023

Installing ScanIt Dental in 3Shape Unite after updating or installing Dental System 2023

Lab Scanners/Dental System/OS Compatibility

Licensing Requirements for Importing Design Restorations and Digital Models from 3rd Party Scans in Dental System

Optimizing the PC for best Dental System performance

PC requirements for scanning with ScanItDental in Dental System 2019 and above

Populating Anatomy and Pontic Library

Restoring a Backup Using the 3Shape Dental System

Restoring a Dental System, Dental Desktop, or UNITE Database Using Microsoft SQL Server Management Studio (SSMS)

Sharing materials with labs through FTP

System cleanup options available in Dental System 2024

Upgrading your Dental System - Backwards compatibility with Manufacturers

Verifying abutment kit contents and creating a model with an abutment analog interface

What folders are shared during Dental System Server installation

What licenses are required to import, design restorations and digital models on 3rd party scans in Dental System

Working with the TRIOS Order Form Editor

Working with User Manuals in Dental System 2019 and Later

Troubleshooting

3Shape Dental System Communicate service does not respond/seems not started" error in DS-2019 and above

"Abutment limitations violated" on Finalize step of anatomical abutment design

Abutment Top Cap Angle Validation Error on Finalize Step of Abutment Design

"Abutment top cap angle violated" on Finalize step of abutment design

"Access Violation" + "Gingiva line violation" when trying to create a gingiva base for Full Dentures

Access Violation in GenericModule.dll

"Access Violation in module GenericModule.dll"

Access Violation or Gingiva Line Violation when creating a gingiva base for full dentures

Access Violation or Gingiva line violation when trying to create a gingiva base for full dentures

CAM Output Blocked Due to Local Manufacturing Restrictions

CAM output for abutments is generated without screw hole

"Cannot generate the CAM output for [indication] because [library name] is not allowed to be produced locally" when generating CAM output

Checking Implant System Quality in Dental System

"Communication failed. HTTP/1.1 403 Forbidden" when saving 3Shape Communicate credentials in DSCP

"Connection Closed Gracefully" or "Out of memory while expanding memory system" with Avira antivirus installed

"Current dongle configuration doesn't allow to save the design"

Dental System Communicate synchronization failed or not responding

Design Models and Dies Not Visualized on Articulator Interface Step in Model Builder

Design Services and Automate Buttons are missing in Dental Manager after DS 2023/2024 Upgrade or Installation

Duet Display prevents Dental System applications from opening

Empty RPD orders arrive with an error "Incomplete/Invalid, Open(Ctrl+M) to correct, Model element is not connected" in 3Shape Communicate Inbox

Error Message "It seems you didn't set the cutout line to generate the die. Please open the sectioning feature and draw the cutout line" on sectioning step in Model Builder

"Error running Splint Studio. Path to Splint Studio was not set" when trying to start design in Splint Studio from DS

Error: The part is signed with "[Provider name]" and the corresponding option is not enabled on the site or the local key file is not updated

"Exception TPen in module ModelBuilder.exe" in ModelBuilder

Gingiva assembling type in full dentures and partial dentures

How do Dental System client points work

How to check if Implant System has some issues in Dental System

Improving Slow Post-Processing Performance in ScanIt Dental

"Incomplete or invalid order. Missing or invalid manufacturer for digital models" when receiving Trios study model orders in 3Shape Communicate Inbox

Inlay "Die Interface Model Could Not Be Produced" Error During Margin Line Creation on Die Interface Step

"Inlay UNN - Die interface model could not be produced" when try to create margin line on die interface step

Issues with opening ScanIt Dental on Dental System client PCs

License not detected for module: 3shape ScanIt Dental or Splint Studio in Dental System 2023 or higher

Missing scans in a TRIOS order coming to 3Shape Communicate Inbox

"Not all scans are saved" on the last step in ScanItDental for RPD or Full Denture orders

Order can't be accepted automatically in 3Shape Communicate Inbox

Order sent to manufacturer in DS-2018 or later does not show up on the FTP server

Orders randomly not arriving into 3Shape Communicate Inbox

Post-processing in ScanItDental takes a long time

"Program version not enabled in dongle, please downgrade" when opening Dental System

Resolving "Abutment Limitations Violated" Errors During Anatomical Abutment Design

Resolving "Cannot generate the CAM output for [indication] because [library name] is not allowed to be produced locally" when generating CAM output

Resolving "Communication failed. HTTP/1.1 403 Forbidden" When Saving 3Shape Communicate Credentials

Resolving "Connection Closed Gracefully" or "Out of memory while expanding memory system" with Avira Antivirus Installed

Resolving "Current dongle configuration doesn't allow to save the design" Error

Resolving Dental System Communicate Synchronization Issues

Resolving Empty RPD Orders with "Incomplete/Invalid, Open(Ctrl+M) to correct, Model element is not connected" Error in 3Shape Communicate Inbox

Resolving "Error running Splint Studio. Path to Splint Studio was not set" when trying to start design in Splint Studio

Resolving "Exception TPen in module ModelBuilder.exe" in ModelBuilder

Resolving "Incomplete or invalid order. Missing or invalid manufacturer for digital models" when receiving Trios study model orders in 3Shape Communicate Inbox

Resolving Issues Opening Dental System Applications with Duet Display Installed

Resolving "License Not Detected" for 3Shape ScanIt Dental or Splint Studio in Dental System 2023 and Later

Resolving Missing Scans in TRIOS Orders Received in 3Shape Communicate Inbox

Resolving Missing Screw Holes in CAM Output for Abutment Cases

Resolving "Not All Scans Are Saved" in ScanIt Dental for RPD or Full Denture Orders

Resolving orders sent to manufacturer in DS-2018 or later not appearing up on the FTP server

Resolving Orders That Cannot Be Accepted Automatically in 3Shape Communicate Inbox

Resolving "Program Version Not Enabled in Dongle, Please Downgrade" When Opening Dental System

Resolving Randomly Missing Orders in 3Shape Communicate Inbox

Resolving "Retrieving Orders Failed" in Dental System Communicate Inbox

Resolving the Error: "The part is signed with '[Provider name]' and the corresponding option is not enabled on the site or the local key file is not updated"

Resolving "The selected order is not supported in ScanIt Dental" When Scanning Positioning Guide Only Orders

Restoring Missing Design Services and Automate Buttons in Dental Manager After Upgrading or Installing to Dental System 2023 or 2024

"Retrieving orders failed" in Dental System Communicate Inbox

Secondary 3Shape Communicate account in Dental System

Site FTP Inbox Settings Are Inactive in Dental System Control Panel (cannot be modified)

Site FTP Inbox settings in Dental System Control Panel are inactive (cannot be modified)

"The part is signed with "[Provider name]" and the corresponding option is not enabled on the site or the local key file is not updated. Please contact your distributor for information on getting permissions to use files with this signature"

"The selected order is not supported in ScanItDental" when trying to scan an order with positioning guide only

Understanding Dental System Client Points

Understanding Gingiva Assembling Types in Full and Partial Dentures