3Shape Communicate application does not log-in on Android phones
08 November 2023 | Updated 9.9.2026
When logging in to the Communicate app on an Android device, you may see the error below after entering your credentials. This occurs when Chrome is not set as the default browser on the device.

Solution
Step 1: On your Android, open Settings
Step 2: Tap Apps & Notifications
Step 3: At the bottom, tap Advanced
Step 4: Tap Default apps
Step 5: Tap Browser App Chrome
Step 6: Log into Communicate app again
Contact 3Shape Support if you have further questions.
For full information on correct usage please consult the official Safety and Setup Guide and the most current Manual.