3Shape Trios Scanner: Wireless Connection Troubleshooting Guide

When troubleshooting connection issues with 3Shape Trios scanners, several systematic diagnostic steps can help resolve wireless communication problems. This guide outlines key troubleshooting techniques for resolving scanner connectivity challenges.

Initial Diagnostic Checks

If your Trios scanner is experiencing connection difficulties, start with these fundamental verification steps:

• Verify wireless network visibility using command prompt
• Check scanner's wireless service status
• Confirm network channel compatibility

Recommended Troubleshooting Workflow

1. Run network diagnostic command: netsh wlan show networks mode=bssid
2. Verify scanner wireless service is active
3. Check task manager for network responsiveness

Potential Resolution Steps

When standard troubleshooting fails, consider these advanced interventions:

• Uninstall and reinstall scanner software
• Clear application data directories
• Verify firewall and antivirus configurations
• Test alternative wireless channels (36, 40, 44, 48, 149, 153, 157, 161)
• Replace scanner batteries

Critical Cleanup Locations

C:\Users\scanner\AppData\Roaming\3Shape
C:\Program Files\3Shape\Dental Desktop\plugins\threeshape.trios
C:\ProgramData\3Shape

Note: Always perform a repair installation and verify hardware functionality if issues persist.