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Get help through troubleshooting guidance, release notes, and detailed support articles.

Troubleshooting

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Troubleshooting

Find support for common issues with clear, step-by-step troubleshooting. Choose your topic below to help you get things working as expected.

TRIOS Scanner & Accessories

3Shape Unite

Dx

TRIOS Care

3Shape Studios

Lab Scanners & Accessories

3Shape Dental System

License and 3Shape Subscription Management

TRIOS Patient Engagement Apps

3Shape Design Services

3Shape Produce

Orthodontic Planner

3Shape Communicate

3Shape LMS

Organization Management

Privacy & Compliance Center

Regulatory

PC

Release notes

Dental System and E4 Scanner

Release notes

Stay informed with release notes that outline updates, improvements, and changes across your products.

Clinic release note Lab release notes

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How to configure or disable the relief wax tool

Splint Studio and Dental System Workflow Integration

Missing machine/materials in Splint Studio starting from Dental System after upgrading to 3DD 1.7.5.1

Missing machine/materials in Splint Studio starting from DS after upgrade to 3DD 1.7.5.1.

Splint Studio shows a blank page when started from Dental Manager

Clinic support

Get support from your clinic perspective across onboarding, scanning, order handling, design workflows, and subscriptions. Choose your topic below to access the relevant guidance.

Clinic release notes

Learn what new features and improvements were introduced with our latest releases or take a look at the versions of our software that you are using.

Design in-house

How to work with scans for in-house design and production with 3Shape studio apps.

Getting started

How to configure your TRIOS scanner and software, and create your 3Shape Account.

Scan and visualize

Master scan paths, learn how to process scans and visualize treatment with engagement apps.

Subscriptions and warranty

How to manage your TRIOS Care or TRIOS Only subscription, solve administrative issues, or claim your warranty.

Working with orders

Collaborate with your lab, work with order forms, and import and export .dcm and .stl files.

Lab support

Get support fom your lab perspective across onboarding, scanning, order handling, design workflows, and subscriptions. Choose your topic below to access the relevant guidance.

Design workflows

How to design and plan, use Model Builder, or scale up with 3Shape Automate or Design Services.

Getting started

How to configure your lab scanner and software, and create your 3Shape account.

Lab release notes

Learn what new features and improvements were introduced with our latest releases or take a look at the versions of our software that you are using.

Scanning

Master scan procedures for different scenarios, and learn how to share scanners within the lab.

Subscriptions and warranty

Manage your LabCare or Basic subscription or licenses, and claim your warranty.

Working with orders

Working with order forms, collaboration with your clinic, plus import and export of .dcm and .stl files.