Resolving the "No Subscription" Error in Dental System

This article explains how to resolve the following error when opening Dental Manager or Dental System Control Panel:

"No subscription for this application. The dongle is either missing or there are no more application subscriptions available in the dongle. Please set the 3Shape Dongle Service under System Settings. [Socket Error #11001 Host not found]"

A variation of the error may also appear:

"[Socket Error #10060 Connection timed out]"

This issue can occur in any version of Dental System.

Cause

This error occurs when Dental System cannot connect to the Dongle Server Service using the current configuration.

Resolution

Step 1: Run "Dental System Control Panel" as an administrator.

Step 2: Go to "Subscription Management (Dongle)."

Step 3: Open "Dongle Server Service."

In Dental System versions earlier than 2016, "Dongle Server Service" is located under "System Settings".

Step 4: Verify that the correct PC name or IP address is entered for the computer where the dongle is connected.

Step 5: Click "Test connection."

If the settings are correct, the connection test should complete successfully.

If the connection test fails after verifying the settings, contact [email protected] for further assistance.

Contact 3Shape Support if you have any further questions.
 
For full information on correct usage consult the official Safety and Setup Guide and the most current Manual.