Resolving "Unable to Load XML Document (XML Document Must Have a Top Element)" When Starting a Design In Dental Manager

The following error may appear when starting the design step for a scanned order in Dental Manager:

“Unable to load XML document (XML document must have a top element).”

Cause

This issue is typically caused by:

• Corrupted scan files.
• Corrupted XML files within the order.

Affected Versions

Potentially all Dental System versions.

Resolution

Step 1: Ask the sender to create a new order and import the scans again.

Step 2: If the issue persists, ask the sender to rescan the case and create a new order using the newly acquired scans.

Contact 3Shape Support if you have any further questions.
 
For full information on correct usage consult the official Safety and Setup Guide and the most current Manual.