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NOTE: Due to high level of interest the time of delivery is approximately 1,5 months at the moment. 

Thank you for joining the 3Shape Community. As a small token of our gratitude, we offer you a welcome kit, including a selection of merchandise for you and your colleagues. You can use it to signal to your patients, peers and business partners that you are doing digital dentistry the smart way. The kit is available exclusively for 3Shape system owners (requires an active dongle number, which can only be entered once). Due to customs restrictions, there may be limited availability in some regions. Order your kit here.

Solving issues in Unite

After clicking on the scan page, entering is impossible because a message appears saying "Scan Streams (Raw Data) Not available anymore" in 3Shape Unite

Impossible to use TRIOS module due to "CPU must support AVX2 to run TRIOS" error

It is not possible to access the Scan page because it is grayed out and a message appears "The Scan Streams are located on another machine"

"Sending failed. The email or password you provided is incorrect" in TRIOS

"The case is currently locked" in 3Shape Unite

"The communicate account for user is already in use. Try to use another communicate account" error in 3Shape Unite

Troubleshooting dongle errors in Dental Desktop-Unite

Unite is not able to install updates. The update process is stuck at XX%

What to do when you cannot post-process your scan