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NOTE: Due to high level of interest the time of delivery is approximately 1,5 months at the moment. 

Thank you for joining the 3Shape Community. As a small token of our gratitude, we offer you a welcome kit, including a selection of merchandise for you and your colleagues. You can use it to signal to your patients, peers and business partners that you are doing digital dentistry the smart way. The kit is available exclusively for 3Shape system owners (requires an active dongle number, which can only be entered once). Due to customs restrictions, there may be limited availability in some regions. Order your kit here.

Troubleshooting

Basic Troubleshooting for Dongle Issues

"Different time settings" error in 3Shape Unite

EM: A connection with the server could not be established

EM: The system clock has been tampered with. The software protection dongle will not allow the program to run

EM "your subscription will expire in xx days. Please contact your 3shape representative to renew your subscription."

Failed to Connect to 3Shape Dongle Service

FAQ: TRIOS Care and TRIOS Only

No Updates Available, Error Updating Dongle: Incorrect Date/Time Settings