"Empty scan. Ensure the object is in scanner" when scanning on E-scanners with Adesso Artex transfer plates in ScanItDental
16 December 2025 | Updated 16.12.2025
The following error message may appear for Dental System versions 2.16.3.1 - 2.17.2.0
"Empty scan. Ensure the object is in scanner" appears in ScanIt Dental when using Adesso Artex/Ivoclar Vivadent Stratos transfer plates for scanning abutments and post&cores with E-scanners.

Contact 3Shape Support if you have any further questions.
For full information on correct usage consult the official Safety and Setup Guide and the most current Manual.