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Troubleshooting

3Shape Dental System Communicate service does not respond/seems not started" error in DS-2019 and above

"Abutment limitations violated" on Finalize step of anatomical abutment design

"Abutment top cap angle violated" on Finalize step of abutment design

"Access Violation" + "Gingiva line violation" when trying to create a gingiva base for Full Dentures

"Access Violation in module GenericModule.dll"

Access Violation or Gingiva line violation when trying to create a gingiva base for full dentures

CAM output for abutments is generated without screw hole

"Cannot generate the CAM output for [indication] because [library name] is not allowed to be produced locally" when generating CAM output

"Communication failed. HTTP/1.1 403 Forbidden" when saving 3Shape Communicate credentials in DSCP

"Connection Closed Gracefully" or "Out of memory while expanding memory system" with Avira antivirus installed

"Current dongle configuration doesn't allow to save the design"

Dental System Communicate synchronization failed or not responding

Design Services and Automate Buttons are missing in Dental Manager after DS 2023/2024 Upgrade or Installation

Duet Display prevents Dental System applications from opening

Empty RPD orders arrive with an error "Incomplete/Invalid, Open(Ctrl+M) to correct, Model element is not connected" in 3Shape Communicate Inbox

"Error running Splint Studio. Path to Splint Studio was not set" when trying to start design in Splint Studio from DS

Error: The part is signed with "[Provider name]" and the corresponding option is not enabled on the site or the local key file is not updated

"Exception TPen in module ModelBuilder.exe" in ModelBuilder

Gingiva assembling type in full dentures and partial dentures

How do Dental System client points work

How to check if Implant System has some issues in Dental System

"Incomplete or invalid order. Missing or invalid manufacturer for digital models" when receiving Trios study model orders in 3Shape Communicate Inbox

"Inlay UNN - Die interface model could not be produced" when try to create margin line on die interface step

Issues with opening ScanIt Dental on Dental System client PCs

License not detected for module: 3shape ScanIt Dental or Splint Studio in Dental System 2023 or higher

Missing scans in a TRIOS order coming to 3Shape Communicate Inbox

"Not all scans are saved" on the last step in ScanItDental for RPD or Full Denture orders

Order can't be accepted automatically in 3Shape Communicate Inbox

Order sent to manufacturer in DS-2018 or later does not show up on the FTP server

Orders randomly not arriving into 3Shape Communicate Inbox

Post-processing in ScanItDental takes a long time

"Program version not enabled in dongle, please downgrade" when opening Dental System

"Retrieving orders failed" in Dental System Communicate Inbox

Secondary 3Shape Communicate account in Dental System

Site FTP Inbox settings in Dental System Control Panel are inactive (cannot be modified)

"The part is signed with "[Provider name]" and the corresponding option is not enabled on the site or the local key file is not updated. Please contact your distributor for information on getting permissions to use files with this signature"

"The selected order is not supported in ScanItDental" when trying to scan an order with positioning guide only

Unite 3 requests sign in with every Dental System startup