Troubleshooting

Abutment Top Cap Angle Validation Error on Finalize Step of Abutment Design

Access Violation in GenericModule.dll

Access Violation or Gingiva Line Violation when creating a gingiva base for full dentures

Checking Implant System Quality in Dental System

Design Models and Dies Not Visualized on Articulator Interface Step in Model Builder

Error Message "It seems you didn't set the cutout line to generate the die. Please open the sectioning feature and draw the cutout line" on sectioning step in Model Builder

Improving Slow Post-Processing Performance in ScanIt Dental

Inlay "Die Interface Model Could Not Be Produced" Error During Margin Line Creation on Die Interface Step

Issues with opening ScanIt Dental on Dental System client PCs

Resolving "Abutment Limitations Violated" Errors During Anatomical Abutment Design

Resolving "Cannot generate the CAM output for [indication] because [library name] is not allowed to be produced locally" when generating CAM output

Resolving "Communication failed. HTTP/1.1 403 Forbidden" When Saving 3Shape Communicate Credentials

Resolving "Connection Closed Gracefully" or "Out of memory while expanding memory system" with Avira Antivirus Installed

Resolving "Current dongle configuration doesn't allow to save the design" Error

Resolving Dental System Communicate Synchronization Issues

Resolving Empty RPD Orders with "Incomplete/Invalid, Open(Ctrl+M) to correct, Model element is not connected" Error in 3Shape Communicate Inbox

Resolving "Error running Splint Studio. Path to Splint Studio was not set" when trying to start design in Splint Studio

Resolving "Exception TPen in module ModelBuilder.exe" in ModelBuilder

Resolving "Incomplete or invalid order. Missing or invalid manufacturer for digital models" when receiving Trios study model orders in 3Shape Communicate Inbox

Resolving Issues Opening Dental System Applications with Duet Display Installed

Resolving "License Not Detected" for 3Shape ScanIt Dental or Splint Studio in Dental System 2023 and Later

Resolving Missing Scans in TRIOS Orders Received in 3Shape Communicate Inbox

Resolving Missing Screw Holes in CAM Output for Abutment Cases

Resolving "Not All Scans Are Saved" in ScanIt Dental for RPD or Full Denture Orders

Resolving orders sent to manufacturer in DS-2018 or later not appearing up on the FTP server

Resolving Orders That Cannot Be Accepted Automatically in 3Shape Communicate Inbox

Resolving "Program Version Not Enabled in Dongle, Please Downgrade" When Opening Dental System

Resolving Randomly Missing Orders in 3Shape Communicate Inbox

Resolving "Retrieving Orders Failed" in Dental System Communicate Inbox

Resolving the Error: "The part is signed with '[Provider name]' and the corresponding option is not enabled on the site or the local key file is not updated"

Resolving "The selected order is not supported in ScanIt Dental" When Scanning Positioning Guide Only Orders

Restoring Missing Design Services and Automate Buttons in Dental Manager After Upgrading or Installing to Dental System 2023 or 2024

Secondary 3Shape Communicate account in Dental System

Site FTP Inbox Settings Are Inactive in Dental System Control Panel (cannot be modified)

Understanding Dental System Client Points

Understanding Gingiva Assembling Types in Full and Partial Dentures

"Your Licenses Are Expired" Message After Migrating from Dongle to Cloud Licenses