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Thank you for joining the 3Shape Community. As a small token of our gratitude, we offer you a welcome kit, including a selection of merchandise for you and your colleagues. You can use it to signal to your patients, peers and business partners that you are doing digital dentistry the smart way. The kit is available exclusively for 3Shape system owners (requires an active dongle number, which can only be entered once). Due to customs restrictions, there may be limited availability in some regions. Order your kit here.

Troubleshooting

"Access to the path ...\ScanItDental\DSAppCustomization.xml.bak' is denied" error message when opening Dental Manager or trying to scan

"An error occurred while CAM output generation. Error message: The specified path was not found" when generating CAM output

"CAM output could not be generated. Manufacturing process method is not defined for the order" when generating CAM output in Dental Manager

'Cannot upload file to remote site xxxxx' Error message when trying to send an order through FTP from lab to lab

Dental Manager is not responding on Connecting to Database step

How do Copy options in Dental Manager work

"Incomplete or invalid order" in Communicate inbox in Dental Manager, that is sent from Implant Studio

"Incomplete or invalid order" in Dental Manager TRIOS Inbox arriving from Implant System

Operators are missing in DS 24

"Socket Error #11001 Host not found" when opening Dental Manager or Dental System Control Panel

"Stream read error" when opening Dental Manager or Dental System Control Panel

"System Error. Code: 2. The system cannot find the file specified" when trying to scan Surgical guide with ScanIt Dental

"The scanner did not make any output files" when scanning in ScanItDental

"TRIOSScanData: Stream read error." when exporting any TRIOS scan in Dental Manager

Troubleshooting "No Subscription" Error

"Unable to import the order. Unsupported material file version" when importing order into Dental Manager

Unable to load XML document (XML document must have a top element) In Dental Manager when trying to design an order

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Windows 11 Update - Connection issues between Server and Client PCs