Software and hardware support of old 3Shape Lab scanner models
Old lab scanner support guide
This article describes the possibilities of software upgrades, hardware support, and PC purchase for old lab scanner models. The below information is applicable to:
- D200 and D250 scanners
- D640 scanners
- D700 scanners with serial number = Cxxxxxxxx
- D710 scanners with serial number = Dxxxxxxxx
- D700 scanners with serial number = Hxxxxxxxx
- R700 scanners with serial number = Sxxxxxxxx
- D710 scanners with serial number = Ixxxxxxxx
- D800 scanners
- D810 scanners
- R500
- D500
R700 scanners with S/N = Sxxxxxxx are all MKII scanners and the support policy is the same as for D700 MKII and D710 MKII. For more information, refer to the article “D & R-series scanners discontinuation policy”.
Software Support Possibilities
- What are the latest Dental System versions compatible with my old scanner?
Latest DS versions will depend on the scanner model and its production date:
|
Scanner model
|
Latest DS version supported |
|
DS 2016 (up to 2.16.4.1) |
|
DS 2018 (up to 2.18.2.1) |
|
DS 2022 (up to 2.22.1.1) |
Hardware Support Possibilitites
- Can I have my old scanner repaired?
No, repair of the old scanner models is not possible. If a hardware issue that cannot be fixed remotely is confirmed by 3Shape Support, please contact your reseller/provider, a 3Shape Sales Manager or sales@3shape.com to inquiry regarding scanner trade-up possibilities.
- Can I purchase a new PC for my old scanner from 3Shape?
3Shape is no longer offering PCs compatible with old scanner models. The customer should buy a new PC from alternative PC vendors according to the requirements or go for a scanner trade-up to be able to purchase a new PC from 3Shape. Please contact your 3Shape Sales Manager or sales@3shape.com for scanner trade-up possibilities.
Recommended PC specifications for old scanner models:
Latest Windows version and connection type will depend on the scanner model and its production date:
|
Scanner type |
Latest Windows version supported |
Connection type |
Any D200 and D250 scanner |
Win 7, 32 bit |
Serial port |
|
Win 7, 64 bit |
USB 2.0 port. The scanner should be the only device in the host controller. |
|
Win 10, 64 bit |
Additionally, the PC should meet the following requirements:
|
Item |
Minimum Requirements |
Recommended
|
Memory (RAM) |
8GB |
16GB (32GB*) |
Graphics card |
512MB NVIDIA GeForce DirectX 10/11 |
1GB/2GB NVIDIA GeForce DirectX 10/11 |
HDD/SSD capacity |
250GB |
500GB (1TB**) |
Available disk space |
Minimum of 20GB of free disk space |
|
Processor |
Intel Core i5 |
Intel Core i7 or equivalent |
3D Mouse |
3DConnexion SpaceMouse™ Pro |
|
Monitor Resolution |
1920 x 1080, 1920 x 1200 |
|
Network |
Internet connection |
|
Mouse |
Mouse with wheel button support |
|
* For simultaneous scanning and modeling of large cases, we recommend 32GB RAM.
** We recommend 1TB Hard Drive if used as a stand-alone system or a server with the order folder.