Site FTP Inbox settings in Dental System Control Panel are inactive (cannot be modified)
08 November 2023 | Updated 27.7.2024
Site FTP Inbox settings in Dental System Control Panel are inactive (cannot be modified)

Root cause: encryption on the dongle prevents from modifying FTP site settings.
Solution: please contact support@3shape.com to verify if the encryption can be removed.
- if the encryption is removed from the Dongle, you won't be able to open previous orders from the Manufacturer which had been encrypted before.