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Site FTP Inbox settings in Dental System Control Panel are inactive (cannot be modified)

08 November 2023 | Updated 27.7.2024

Site FTP Inbox settings in Dental System Control Panel are inactive (cannot be modified)

FTP Inbox settings for any lab/manufacturer site in Dental System Control Panel are grayed out and cannot be modified.

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Description automatically generated

Root cause: encryption on the dongle prevents from modifying FTP site settings.

Solution: please contact support@3shape.com to verify if the encryption can be removed.

  • if the encryption is removed from the Dongle, you won't be able to open previous orders from the Manufacturer which had been encrypted before.