3Shape Dental System
3Shape Dental System
How to
3Shape Account and Dental System Profiles
🎓Accessing and working with Technical Documentation and User Manuals in Dental System
Accessing and working with Technical Documentation and User Manuals in Dental System 2019 and Later
Archive, manage, retrieve and hide Dental System orders
🎓Backing Up a Dental System, Dental Desktop, or UNITE Database Using Microsoft SQL Server Management Studio (SSMS)
Configuring 3Shape Communicate in Dental System
Configuring 3Shape Communicate in Dental System for order reception
Configuring CAM output settings for alternative manufacturing methods in Dental System
Creating a Backup During Dental System Installation or Upgrade
Creating a Monoblock model CAM output for Full denture
Creating CAM output for a Copy Denture
Customizing the Order ID in Dental System
Dental System Cloud License Migration Process
Dentsply Sirona IOS integration
Designing RPD with digital impression scans in Dental System
Dismissing the PMCF Survey Notification
Downloading an Order Manually Using the 3Shape Communicate Advanced Download Tool
Downloading and importing libraries into Dental System
Exporting 3shape Scan Data into Sirona software
Exporting and importing .dme files into Dental System
Exporting Scans in STL or PLY Format from Dental Manager
Generating STL Files from 3Shape Lab Scans
🎓Getting the best scan quality with "refine scans"
Getting the best scan quality with "refine scans" tool
Hollowing models in Model Builder
How to use Modjaw static and dynamic data in 3Shape
Identifying folders shared during Dental System Server installation
Implant libraries – Basic Parameters and Restrictions
Installing and Setting Up TRIOS Inbox
Installing Dental System in a Server–Client Setup
Installing ScanIt Dental in 3Shape Unite After Installing or Updating to Dental System 2023
Lab Scanners/Dental System/OS Compatibility
Licensing Requirements for Importing Design Restorations and Digital Models from 3rd Party Scans in Dental System
Optimizing the PC for best Dental System performance
PC requirements for scanning with ScanItDental in Dental System 2019 and above
Populating Anatomy and Pontic Library
Restoring a Backup Using the 3Shape Dental System
Restoring a Dental System, Dental Desktop, or UNITE Database Using Microsoft SQL Server Management Studio (SSMS)
Sharing materials with labs through FTP
System cleanup options available in Dental System
Upgrading your Dental System - Backwards compatibility with Manufacturers
Verifying abutment kit contents and creating a model with an abutment analog interface
Working with the TRIOS Order Form Editor
Troubleshooting
Abutment Top Cap Angle Validation Error on Finalize Step of Abutment Design
Access Violation in GenericModule.dll
Access Violation or Gingiva Line Violation when creating a gingiva base for full dentures
Checking Implant System Quality in Dental System
Design Models and Dies Not Visualized on Articulator Interface Step in Model Builder
Error Message "It seems you didn't set the cutout line to generate the die. Please open the sectioning feature and draw the cutout line" on sectioning step in Model Builder
Improving Slow Post-Processing Performance in ScanIt Dental
Inlay "Die Interface Model Could Not Be Produced" Error During Margin Line Creation on Die Interface Step
Issues with opening ScanIt Dental on Dental System client PCs
Resolving "Abutment Limitations Violated" Errors During Anatomical Abutment Design
Resolving "Cannot generate the CAM output for [indication] because [library name] is not allowed to be produced locally" when generating CAM output
Resolving "Communication failed. HTTP/1.1 403 Forbidden" When Saving 3Shape Communicate Credentials
Resolving "Connection Closed Gracefully" or "Out of memory while expanding memory system" with Avira Antivirus Installed
Resolving "Current dongle configuration doesn't allow to save the design" Error
Resolving Dental System Communicate Synchronization Issues
Resolving Empty RPD Orders with "Incomplete/Invalid, Open(Ctrl+M) to correct, Model element is not connected" Error in 3Shape Communicate Inbox
Resolving "Error running Splint Studio. Path to Splint Studio was not set" when trying to start design in Splint Studio
Resolving "Exception TPen in module ModelBuilder.exe" in ModelBuilder
Resolving "Incomplete or invalid order. Missing or invalid manufacturer for digital models" when receiving Trios study model orders in 3Shape Communicate Inbox
Resolving Issues Opening Dental System Applications with Duet Display Installed
Resolving "License Not Detected" for 3Shape ScanIt Dental or Splint Studio in Dental System 2023 and Later
Resolving Missing Scans in TRIOS Orders Received in 3Shape Communicate Inbox
Resolving Missing Screw Holes in CAM Output for Abutment Cases
Resolving "Not All Scans Are Saved" in ScanIt Dental for RPD or Full Denture Orders
Resolving orders sent to manufacturer in DS-2018 or later not appearing up on the FTP server
Resolving Orders That Cannot Be Accepted Automatically in 3Shape Communicate Inbox
Resolving "Program Version Not Enabled in Dongle, Please Downgrade" When Opening Dental System
Resolving Randomly Missing Orders in 3Shape Communicate Inbox
Resolving "Retrieving Orders Failed" in Dental System Communicate Inbox
Resolving the Error: "The part is signed with '[Provider name]' and the corresponding option is not enabled on the site or the local key file is not updated"
Resolving "The selected order is not supported in ScanIt Dental" When Scanning Positioning Guide Only Orders
Restoring Missing Design Services and Automate Buttons in Dental Manager After Upgrading or Installing to Dental System 2023 or 2024
Secondary 3Shape Communicate account in Dental System
Site FTP Inbox Settings Are Inactive in Dental System Control Panel (cannot be modified)
Understanding Dental System Client Points
Understanding Gingiva Assembling Types in Full and Partial Dentures
"Your Licenses Are Expired" Message After Migrating from Dongle to Cloud Licenses
Dental Designer
Troubleshooting
"Access violation in module DentalDesigner.exe" in Dental Designer
CAM Output Is Not Generated Automatically When Completing the Design
"DentalDesigner: System Error. Code: 2. The system cannot find the file specified." When Opening a Scanned Order
EM "Trying to add a facet to an edge as "left/right", but "left/right" facet already exists"
Holes in Scans When Redesigning an Order with Digital Impression Scans
Part of the Model or Design Disappears During the "Anatomy Design" Step
Part of the Scan Disappears After Trimming in Dental Designer or Model Builder
Resolving "Failed to morph anatomy shape to its die interface"
Resolving "Failed to Morph Anatomy Shape to Its Die Interface" in Dental Designer
Resolving "Invalid Boundary" After Placing the Cut-Out Line in Dental Designer
Resolving "No more saves available in dongle" When Saving a Design
Resolving "Order Not Supported. Invalid Boundary (Boundary.Count=2)" when opening an order in Model Builder
Resolving "The Manufacturing Process for the Order Is Not in the List of Allowed Processes" When Starting a Design
"Unable to Create a Screenshot. Please Ensure That You Use the Latest Video/OpenGL Drivers." in Dental Designer
Dental Manager
How to
Adding a New Customer from the Order Form in Dental Manager
Auto Upgrade Process Using Cloud Application Tool (CAT) in Dental System
Disabling Automatic Design Sharing via 3Shape Communicate in Dental System
Exporting Lab Scans in STL, DCM, or PLY Format
Exporting TRIOS Scans in .stl Format from Dental Manager
Handling Sirona Cases in Dental Manager
Switching Between Abutment Height Calculation Methods in Dental System 2025
Troubleshooting