"DentalDesigner: System Error. Code: 2. The system cannot find the file specified." When Opening a Scanned Order
Description of the Issue
When opening a scanned order in Dental Designer, the following error message may appear:
"DentalDesigner: System Error. Code: 2. The system cannot find the file specified."

Affected Versions
Potentially all Dental System versions.
Cause
The path to the Dental Designer application is missing or configured incorrectly.
Resolution
Step 1: Open "Dental System Control Panel".
Step 2: Select "System Settings".
Step 3: Verify that the path to the Dental Designer application is configured correctly.
- For standalone installations:
- C:\Program Files\3Shape\DentalDesigner
- For server-client installations:
- \\PCNAME\3Shape Dental System\DentalDesigner
Step 4: Verify that Dental Designer is listed as Installed in the details pane.
Step 5: Click "Save".
Step 6: Restart Dental Manager and verify that the order opens successfully.
Contact 3Shape Support if you have any further questions.
For full information on correct usage consult the official Safety and Setup Guide and the most current Manual.