"DentalDesigner: System Error. Code: 2. The system cannot find the file specified." When Opening a Scanned Order

09 November 2023 | Updated 29.7.2026

Description of the Issue

When opening a scanned order in Dental Designer, the following error message may appear:

"DentalDesigner: System Error. Code: 2. The system cannot find the file specified."

Affected Versions

Potentially all Dental System versions.

Cause

The path to the Dental Designer application is missing or configured incorrectly.

Resolution

Step 1: Open "Dental System Control Panel".

Step 2: Select "System Settings".

Step 3: Verify that the path to the Dental Designer application is configured correctly.

  • For standalone installations:
    • C:\Program Files\3Shape\DentalDesigner
  • For server-client installations:
    • \\PCNAME\3Shape Dental System\DentalDesigner

Step 4: Verify that Dental Designer is listed as Installed in the details pane.

Step 5: Click "Save".

Step 6: Restart Dental Manager and verify that the order opens successfully.

 


Contact 3Shape Support if you have any further questions.
 
For full information on correct usage consult the official Safety and Setup Guide and the most current Manual.