Holes in Scans When Redesigning an Order with Digital Impression Scans

When redesigning an order created from digital impression scans, holes may appear in the scans.

Affected Versions

This issue is fixed in Dental System 2020 version 20.1.1 and later.

Cause

This issue may occur when prepared scans are imported manually.

In this scenario, the prepared scans replace the raw scans in the order folder. When the order is redesigned, Dental Designer uses the prepared scans instead of the original raw scans, which may result in holes in the scan.

Resolution

Step 1: When manually importing TRIOS scans, enable the "Scan Is Unprepared" option.

Step 2: Complete the scan import.

With the "Scan Is Unprepared" option enabled, the raw scans are preserved and used when redesigning the order.

Contact 3Shape Support if you have any further questions.
 
For full information on correct usage consult the official Safety and Setup Guide and the most current Manual.