Unable to load XML document (XML document must have a top element) In Dental Manager when trying to design an order

Issues with the design step of a scanned order

The following error message may show up when trying to proceed the design step of a scanned order in Dental Manager:

Root cause: Corrupted scans, corrupted XML files in the order.

Affected Dental System versions: Potentially all Dental System versions.

Possible solutions:

1. Ask the customer to create the order from zero importing the scans again.
2. Ask the customer to scan again and create a new order with these new scans.