MOVE+ usage guidelines to ensure optimal performance

We would like to share guidance regarding occasional performance-related behavior observed on some MOVE+ 2.0 devices (1ZCxxx200xxx – Albatross). 

If you experience any of the following: 

• Slower system performance or reduced scanning speed (thermal throttling) 
• Temporary system instability (e.g., lag or freezing) 
• Higher device temperatures during intensive use 

Please check the recommendations below, as these behaviors are typically related to operating conditions and can be resolved by ensuring proper setup and usage. 

To support stable performance, please follow the recommendations below when using MOVE+ devices. 

Recommendations for сustomers – preventing overheating & performance issues 

To ensure stable performance and reduce the likelihood of temperature-related issues, follow these best practices: 

1. Reboot the MOVE+ regularly  

• Intensive operations (e.g., long scanning sessions or heavy processing tasks) can increase system temperature 
• It is recommended to restart the system regularly and power it off completely at the end of the workday 
• Avoid running the system continuously for extended periods without a restart 

2. Maintain cleanliness 

• Regularly check for dust buildup around ventilation areas 
• Keep the device environment clean to maintain proper cooling performance 

3. Manage usage patterns 

• Avoid continuous operation over long periods without breaks 
• Allow the system to cool down between longer sessions when possible 
• Periodic restarts can help reduce prolonged thermal load 

4. Ensure proper airflow 

• Keep ventilation openings unobstructed, especially at the bottom of the device 
• Avoid using the device in enclosed spaces (e.g. drawers, cabinets) 

5. Check environmental conditions 

• Use the device in a well-ventilated room 
• Avoid high ambient temperatures or placing the device near heat sources (radiators, direct sunlight) 

Escalation Path 

If the issue persists after applying the above steps, please create a support case with 3Shape. The support team will further investigate the MOVE+ device. 

When submitting a support case, please include: 

• SN of MOVE+ 
• Description of the issue & its frequency, prerequisite of this issue happening on the system 
• Applied troubleshooting & its outcomes if relevant 
• Any other additional material: system logs, screenshots, etc.