TRIOS Warranty Conditions

Overview

This article provides an overview of warranty coverage for TRIOS scanners, TRIOS Care, and selected accessories and consumables.

Warranty coverage depends on the product, configuration, and applicable warranty terms. The sections below explain the relevant coverage and warranty conditions for each product category.

TRIOS Care

Every newly purchased TRIOS scanner includes 1 year of TRIOS Care from the scanner purchase date. This includes warranty benefits such as accidental-damage coverage and express replacement, subject to the applicable terms and conditions.

After the first year, customers can choose to continue with a paid TRIOS Care subscription or switch to another available subscription plan. Warranty coverage and benefits depend on the selected plan and its applicable terms and conditions.

The total TRIOS Care coverage period cannot exceed 5 years from the original scanner purchase date, including the first year. Activating or renewing TRIOS Care does not restart the 5-year period.

Products covered by TRIOS Care

Eligible products include:

• TRIOS 6
• TRIOS 5
• TRIOS 4 Wireless
• TRIOS 3
• TRIOS 3 Wireless
• TRIOS Core
• TRIOS MOVE+
• TRIOS MOVE Pro
• Applicable Pods and system configurations associated with these products

Accessories covered by TRIOS Care

Depending on the specific configuration, TRIOS Care may cover selected accessories and hardware components, including:

• TRIOS Pods
• Wireless adapters
• Chargers
• Cords and cables
• Scanner dongles
• Selected power supply units
• Selected wireless equipment
• MOVE+ scanner holders and power cords
• MOVE Pro scanner holders and batteries

Accessories and Consumables with Separate Warranty Conditions

Some accessories and consumables are not covered by TRIOS Care, but may have their own warranty conditions.

The applicable warranty may be based on the number of uses or cycles, installation date, expiration date, or a defined period.

Note: For products with a cycle-based warranty, the warranty limit is based on the specified number of cycles. For products with an expiration date, the applicable date is indicated on the product or packaging.

Tips and Calibration Items

TRIOS tips, protection tips, sleeves, and calibration items are not covered by TRIOS Care. However, some of these products have separate warranty or validity conditions, as shown in the table above.

For example:

• TRIOS 3/4 Tips: 150 autoclave cycles
• TRIOS 5/6 Tips: 100 autoclave cycles

Color Calibration Set/Target: valid until the printed expiration date

Batteries

TRIOS batteries are not covered by TRIOS Care.

Some batteries have separate warranty conditions based on charging cycles:

• TRIOS 3/4 Batteries: 500 charging cycles
• TRIOS 5 Batteries: 1,000 charging cycles
  

PCs, Laptops, and Other Third-Party Equipment

PCs, laptops, and other third-party equipment are not covered by TRIOS Care.

These products are covered separately under the applicable warranty provided by the manufacturer or supplier.

Accidental Damage

Accidental-damage coverage is included in the first year of TRIOS Care provided with the scanner purchase, subject to the applicable terms and conditions.

Customers who continue with a paid TRIOS Care subscription can maintain eligible accidental-damage coverage, subject to the applicable policy and the maximum 5-year coverage period from the original scanner purchase date.

TRIOS Care covers up to three accidental-damage incidents, such as a dropped scanner, in accordance with the applicable policy.

The Accidental Damage Policy covers the TRIOS scanner only. Accessories, including the Pod, chargers, and other accessories, are not covered under this policy.

Warranty Exclusions

Warranty coverage does not apply to failures or damage caused by, among other things:

• Misuse or abuse
• Negligence
• Accidents not covered by the applicable accidental-damage policy
• Repairs performed by unauthorized third parties
• Unauthorized alterations or modifications

Damage caused by improper handling of accessories or consumables is also not covered.

Out of Warranty

• A product is considered Out of Warranty (OOW) when its applicable warranty period has expired.
• After the warranty period has expired, 3Shape may offer repair or replacement, subject to product eligibility and the applicable fees.
• OOW repair or replacement availability may vary depending on the product and its condition.