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"Incomplete or invalid order" in Dental Manager TRIOS Inbox arriving from Implant System

08 November 2023 | Updated 27.7.2024

Description of the issue

Error Message: "Incomplete or invalid order. Message code 30:73. Title: - AbutmentKitID for the abutment is empty. Description: AbutmentKitID for the abutment on tooth "x" is empty. Additional message: Not possible to add an abutment on tooth "x", because the implant system with Manufacturer="y", System="z" and PartType="a" is not found in materials." 

A screenshot of a computer

Description automatically generated

Most likely cause:

The implant system used in the order in Implant Studio is missing from the Dental System Control Panel.

Solution:

Make sure that implant systems used in the order are present in the Dental System Control Panel. If they are missing - import them in and resend/reimport the order.