All Products
TRIOS Scanner & Accessories
TRIOS 3
How to
3Shape Official Scan Strategy
How to achieve the best occlusion alignment results
How to calibrate a TRIOS 3 scanner
How to clean and disinfect your TRIOS scanner
How to clean, disinfect, and sterilize your color calibration kit
How to clean, disinfect, and sterilize your TRIOS Tips
Quick guide to the different TRIOS scanners
What is the TRIOS tips cleaning and sterilization procedure?
When to calibrate your TRIOS scanner
TRIOS 5
How to
Cleaning and disinfectionsterilization of TRIOS 5 system
Cleaning and disinfection/sterilization the TRIOS 5 system
General information about TRIOS 6 and TRIOS 5 batteries
How to Clean and Disinfect/Sterilize the TRIOS 5 System
How to Set Windows Firewall Rules for TRIOS 3, TRIOS 4, and TRIOS 5
Introduction to the TRIOS Ready Tip
Understanding TRIOS 5 & TRIOS 6 LED ring color meaning
TRIOS General
3Shape TRIOS Classic-End of Life FAQ
Discontinuation (End-of-life) process for TRIOS scanners and TRIOS base
How can I upgrade my TRIOS MOVE+ from Windows 10 to Windows 11
How to clean and disinfect your TRIOS scanner
Quick guide to the different TRIOS scanners
TRIOS Wireless scanner does not connect
Where to find information about trainings and training materials
Windows 10 end-of-life - what it means for 3Shape systems
Windows 10 end-of-life: What it means for 3Shape systems
3Shape Unite
3Shape Unite 23.1
Get started with Unite 23.1
3Shape Unite 23.1 - changes in the user interface
Onboarding to 3Shape Unite 23.1 if you need to create a new 3Shape Account
Onboarding to 3Shape Unite 23.1 if you not a Company administrator
Onboarding to 3Shape Unite 23.1 on a new installation
Onboarding to 3Shape Unite 23.1 with Accounts belonging to different companies
Onboarding to 3Shape Unite 23.1 with one Account shared between users
Signing into Unite 23.1 with an alternate non-administrator account
Upgrading to Unite 23.1 from earlier versions
What is data transfer in 3Shape Unite 23.1 and why should I opt for it?
What's New in Unite 23.1
3Shape Unite 24.1
Cloud license in Unite 24.1
3Shape Unite 24.1 - Cloud storage and Cloud license Offline Mode
Cloud license in 3Shape Unite 24.1 - concept explained
How to activate a new cloud subscription
How to move licenses from dongle into cloud
How to open a port in Microsoft Defender Firewall
New Licenses page in 3Shape Unite Store explained
What happens with my dongle after I moved it into cloud?
Why I can't see the same licenses in 3Shape Unite Store as I had on my dongle?
Cloud storage in Unite 24.1
Cases and settings conflicts scenarios in 3Shape Unite 24.1
Understanding the New Cloud and Local Storage Settings for Unite 24.1
Understanding the new Cloud icons in 3Shape Unite 24.1
Using cloud storage in Unite 24.1 in a multi-device setup
Working with multi-device setup in your practice in Unite 24.1 and newer
3Shape Unite fundamentals
Basic features in Unite
How to adjust TRIOS scanning sound volume
How to backup your data in 3Shape Unite
How to build a Lab Profile for the 3Shape Unite Store
How to change the shade system in 3Shape Unite
How to connect to a lab in 3Shape Unite
How to create a copy of the order in 3Shape Unite
How to delete a patient in 3Shape Unite
How to enable Invisalign integration in Unite
How to export cases and scans in Unite
How to import scans in TRIOS under 3Shape Unite
How to install modules or update Dental Desktop/3shape UNITE
How to perform In-house workflow for Studio Apps in 3Shape Unite
How to set up Direct Connect in 3Shape Unite
How to share a scanned case with your patient
How to test internet connection in 3Shape Unite
How to use Patient Media Library in Unite
How to use the My3Shape App
Required licenses for Unite Apps
Connections & integrations in Unite
Integration guides
3Shape and Dentsply Sirona workflows FAQ
3Shape Unite에서 OneClick 통합을 활성화하는 방법
Aktivering af Al Dente integrationen med 3Shape Unite.
Aktivering af DentalSuite integrationen med 3Shape Unite
Aktivierung der ErgoDent Schnittstelle mit 3Shape Unite
Aktivierung der Power.Dent Schnittstelle mit 3Shape Unite
AngelAlign (iOrtho) - 3Shape Unite integration guide
Clarity Portal (Solventum)- 3Shape Unite integration guide
Clear Correct Classic (Dr.Portal) - 3Shape Unite integration guide
Come abilitare l'integrazione di Quaderno Elettronico (WINDENT e POLIWIN) con 3Shape Unite
Comment activer l’integration de Dentoleader avec 3Shape Unite
Comment activer l’intégration de Julie avec 3Shape Unite
Comment activer l’intégration de Kitview avec 3Shape Unite
Comment activer l’intégration de Logos_w avec 3Shape Unite
Comment activer l’intégration DentaGest avec 3Shape Unite
Comment activer l’intégration d'Orthokis avec 3Shape Unite
Comment activer l’intégration d'Ortholeader avec 3Shape Unite
DS Core to Dental System. Installation and user-guide
How to enable Allisone AI integration with 3Shape Unite
How to enable Anita Dental integration with 3Shape Unite
How to enable axiUm integration with 3Shape Unite
How to enable BestoSys integration with 3Shape Unite
How to enable ByteGear integration with 3Shape Unite
How to enable Cares Chairside integration with 3Shape Unite
How to enable Cares Visual integration with 3Shape Unite
How to enable CareStack integration with 3Shape Unite
How to enable ClearDent integration with 3Shape Unite
How to enable Core Practice integration with 3Shape Unite
How to enable customized Open Dental integration with 3Shape Unite
How to enable DENSoffice integration with 3Shape Unite
How to enable Dental4Web integration with 3Shape Unite
How to enable Dental4Windows integration with 3Shape Unite
How to enable Dentally integration with 3Shape Unite
How to enable Dentinnov integration with 3Shape Unite
How to enable Dentport integration with 3Shape Unite
How to enable Dentrix integration with 3Shape Unite
How to enable DentWeb integration with 3Shape Unite
How to enable Dolphin Imaging integration with 3Shape Unite
How to enable Dr. Cooper integration with 3Shape Unite
How to enable DS-Win integration with 3Shape Unite
How to enable DS-Win integration with Dental Desktop
How to enable DTX Studio integration with 3Shape Unite
How to enable DTX Studio integration with Dental Desktop
How to enable eProHIS北極星醫務管理系統 integration with 3Shape Unite
How to enable Evodent Evolove integration with 3Shape Unite
How to enable EXACT integration with 3Shape Unite
How to enable Facile.net integration with 3Shape Unite
How to enable Frenda integration with 3Shape Unite
How to enable IMAGE ONE integration with 3Shape Unite
How to enable Ivoris integration with 3Shape Unite
How to enable Ivoris integration with Dental Desktop
How to enable Le Qing integration with 3Shape Unite
How to enable LinkedCare integration with 3Shape Unite
How to enable LinuDent integration with 3Shape Unite
How to enable LinuDent integration with Dental Desktop
How to enable LiveDDM integration with 3Shape Unite
How to enable LOGOS_w integration with 3Shape Unite
How to enable LOGOS_w integration with Dental Desktop
How to enable MethoDent – FairSoft integration with 3Shape Unite
How to enable MiPACS integration with 3Shape Unite
How to enable Muntra integration with 3Shape Unite
How to enable Nexta integration with 3Shape Unite
How to enable Novadent integration with 3Shape Unite
How to enable Odontos integration with 3Shape Unite
How to enable Onepix integration with 3Shape Unite
How to enable OnyxCeph integration with 3Shape Unite
How to enable Open Dental integration with 3Shape Unite
How to enable Open Dental integration with Dental Desktop
How to enable Opus Dental integration with 3Shape Unite
How to enable OrisDent integration with 3Shape Unite
How to enable OrthoADVANCE integration with 3Shape Unite
How to enable Orthobridge integration with 3Shape Unite
How to enable Orthodontis Integration from Unite Store
How to enable Pearl integration with 3Shape Unite
How to enable R4+ integration with 3Shape Unite
How to enable Sensei Cloud integration with 3Shape Unite
How to enable SoftDent integration with 3Shape Unite
How to enable STOMIS integration with 3Shape Unite
How to enable Tracker integration with 3Shape Unite
How to enable Tracker integration with Dental Desktop
How to enable UNO integration with 3Shape Unite
How to enable UNO integration with Unite
How to enable VisiQuick integration with 3Shape Unite
How to enable VistaSoft (Dürr Dental) integration with 3Shape Unite
How to enable Weborder integration with 3Shape Unite
How to enable Z1Pro integration with 3Shape Unite
How to enable Zavy360 integration with 3Shape Unite
How to enable ZaWin integration with 3Shape Unite
How to install and use Reveal DDX App
How to install "Command Line interface" App from Unite Store
How to install Practice Management apps in 3Shape Unite Store
How to install "VDDS interface" App from Unite Store
How to install "Web Service interface" App from Unite Store
How to Re-enable Invisalign Integration
Installation and user-guide. Automate in Unite workflow
Installation and user-guide Unite - ClearCorrect workflow
PIC cloud and 3Shape Unite integration guide
Practice management system & Imaging system setup overview
RAYFace - 3Shape Unite integration guide
SureSmile - 3Shape Unite integration guide
TRIOS meets DS Core. Installation and user-guide
Unite Automate Nightguard: Installation and workflow
Solving issues in Unite
After clicking on the scan page, entering is impossible because a message appears saying "Scan Streams (Raw Data) Not available anymore" in 3Shape Unite
Impossible to use TRIOS module due to "CPU must support AVX2 to run TRIOS" error
It is not possible to access the Scan page because it is grayed out and a message appears "The Scan Streams are located on another machine"
Resolving Dental System-Unite workflow issue
"Sending failed. The email or password you provided is incorrect" in TRIOS
"The case is currently locked" in 3Shape Unite
"The communicate account for user is already in use. Try to use another communicate account" error in 3Shape Unite
Troubleshooting dongle errors in Dental Desktop-Unite
Unite is not able to install updates. The update process is stuck at XX%
Unite software stuck/ delayed on "Setting up 3Shape Unite - connecting to server" step, during new installations on version 1.8.14.2
What to do when you cannot post-process your scan
Dx
Diagnostic Tools
Editing AI-Results and Understanding AI Confidence Levels
How to achieve the optimal TRIOS 6 scan for Dx Plus
How to Generate a Dx Report from the AI Diagnostic Outputs
Step-by-Step Guide to Proximal Caries Visualization
Step-by-Step Guide to Running Pathology Detection Tools – Gingival Recession
Step-by-Step Guide to Running Pathology Detection Tools – Plaque
Step-by-step Guide to Running Pathology detection Tools - Surface Caries
Step-by-Step Guide to Running Pathology Detection Tools - Tooth Wear
Tips for interpreting the Proximal Caries visualization in Dx Plus
Understand the value of Proximal Caries in Dx Plus
Getting Started
DentalHealth App – Overview and Frequently Asked Questions
Dx Plus Introduction: Software Overview and Purpose
Dx System Requirements
Navigating the Main Functions in Dx: Diagnose, Analyze, and Present
Navigating the User Interface: Dashboard, Menus, and Main Features
System Requirements
Understanding Dx Standard as part of the Dx module
TRIOS Care
How to
Difference between TRIOS Care and TRIOS Only
Extend Your TRIOS Care: How to Purchase Additional Years
How to activate TRIOS Care
How to convert from TRIOS Care to TRIOS Only
How to switch between TRIOS Care and TRIOS Only
Software Subscription Renewal
Updated Terms & Conditions: TRIOS Care, TRIOS Only & TRIOS Care Corporate – Effective 1 June 2026
Warranty for TRIOS Education Systems
Lab Scanners & Accessories
E Series
How to
How do I insert the height adapter correctly into 3Shape lab scanner?
How to find a 3Shape lab scanner in Device Manager and update scanner's drivers
How to improve scan quality when scanning with a 3Shape lab scanner
Red E-scanners - general info and FAQ
Scanning features and accessories supported by lab scanner models
What is the power consumption of 3Shape lab scanners?
What to consider when calibrating Lab Scanners
Troubleshooting
"Empty scan. Ensure the object is in scanner" when scanning on E-scanners with Adesso Artex transfer plates in ScanItDental
General article: "Calibration failed” errors during lab scanner calibration
General article: Error messages when scanning with a lab scanner in 3Shape ScanIt Dental
Insufficient scan quality when scanning metal abutments with 3Shape lab scanners
Insufficient scan quality when scanning with a 3Shape lab scanner
Is it OK that blue lines are on when E-scanner is not scanning?
"Scanning not allowed while toplight is on" when scanning in DS-2018 or lower with E1, E2 or E3 scanner
Types of error messages when scanning with a lab scanner in 3Shape ScanIt Dental
3Shape Dental System
3Shape Dental System
How to
3Shape Account and Dental System Profiles
3Shape Dental System Lifecycle Policy FAQ
Accessing and working with Technical Documentation and User Manuals in Dental System 2019 and Later
Archive and retrieve Dental System orders
Archive, manage, retrieve and hide Dental System orders
Backing Up a Dental System, Dental Desktop, or UNITE Database Using Microsoft SQL Server Management Studio (SSMS)
Changing manufacturing method in Dental System
Configuring 3Shape Communicate in Dental System
Configuring 3Shape Communicate in Dental System for order reception
Configuring CAM output settings for alternative manufacturing methods in Dental System
Creating a Backup During Dental System Installation or Upgrade
Creating a model with an abutment analog interface
Creating a Monoblock model CAM output for Full denture
Creating CAM output for a Copy Denture
Customizing the Order ID in Dental System
Dental System Cloud License Migration Process
Dentsply Sirona IOS integration
Designing RPD with digital impression scans in Dental System
Dismissing the PMCF Survey Notification
Downloading an Order Manually Using the 3Shape Communicate Advanced Download Tool
Downloading and importing libraries into Dental System
Downloading implant library from Download Center in Dental System Control Panel
Exporting 3shape Scan Data into Sirona software
Exporting and importing .dme files into Dental System
Exporting Scans in STL or PLY Format from Dental Manager
Generating STL Files from 3Shape Lab Scans
Getting the best scan quality with "refine scans" tool
Hollowing models in Model Builder
How can a provider share his materials with labs through FTP
How do user manuals in Dental System 2019 and above work
How to archive and retrieve Dental System orders
How to backup Dental System, Dental Desktop, or UNITE database with SSMS
How to backup Dental System/Dental Desktop/UNITE database with SSMS
How to change manufacturing method in Dental System
How to configure 3Shape Communicate in Dental System
How to create a model with abutment analog interface
How to create a Monoblock model CAM output for Full denture
How to create backup using Dental System installer
How to create CAM output for a Copy Denture
How to customize order ID in Dental System
How to design RPD with digital impression scans in Dental System
How to dismiss the PMCF survey notification
How to download an order manually using 3Shape Communicate Advanced Download tool
How to export 3shape Scan Data into Sirona software
How to export and import .dme files into Dental System
How to export scans in STL or PLY format from Dental Manager
How to get 3Shape lab scans in STL format
How to get an implant library from Download Center in Dental System Control Panel
How to get the best scan quality with "refine scans" tool
How to install and setup TRIOS Inbox
How to install ScanIt Dental in 3Shape Unite after Dental System 2023 installation/update
How to optimize the PC for best Dental System performance
How to perform Dental System Server-Client installation
How to restore backup of Dental System/Dental Desktop/UNITE database with SSMS
How to Restore System Backup in 3Shape Dental System
How to setup 3Shape Communicate integration in Dental System
How to use Modjaw static and dynamic data in 3Shape
How to work with the TRIOS Order Form Editor
Identifying folders shared during Dental System Server installation
Implant libraries – Basic Parameters and Restrictions
Installing and Setting Up TRIOS Inbox
Installing Dental System in a Server–Client Setup
Installing ScanIt Dental in 3Shape Unite After Installing or Updating to Dental System 2023
Installing ScanIt Dental in 3Shape Unite after updating or installing Dental System 2023
Lab Scanners/Dental System/OS Compatibility
Optimizing the PC for best Dental System performance
PC requirements for scanning with ScanItDental in Dental System 2019 and above
Populating Anatomy and Pontic Library
Restoring a Backup Using the 3Shape Dental System
Restoring a Dental System, Dental Desktop, or UNITE Database Using Microsoft SQL Server Management Studio (SSMS)
Sharing materials with labs through FTP
System cleanup options available in Dental System 2024
Upgrading your Dental System - Backwards compatibility with Manufacturers
Verifying abutment kit contents and creating a model with an abutment analog interface
What folders are shared during Dental System Server installation
What licenses are required to import, design restorations and digital models on 3rd party scans in Dental System
Working with the TRIOS Order Form Editor
Working with User Manuals in Dental System 2019 and Later
Troubleshooting
3Shape Dental System Communicate service does not respond/seems not started" error in DS-2019 and above
"Abutment limitations violated" on Finalize step of anatomical abutment design
Abutment Top Cap Angle Validation Error on Finalize Step of Abutment Design
"Abutment top cap angle violated" on Finalize step of abutment design
"Access Violation" + "Gingiva line violation" when trying to create a gingiva base for Full Dentures
Access Violation in GenericModule.dll
"Access Violation in module GenericModule.dll"
Access Violation or Gingiva Line Violation when creating a gingiva base for full dentures
Access Violation or Gingiva line violation when trying to create a gingiva base for full dentures
CAM Output Blocked Due to Local Manufacturing Restrictions
CAM output for abutments is generated without screw hole
"Cannot generate the CAM output for [indication] because [library name] is not allowed to be produced locally" when generating CAM output
Checking Implant System Quality in Dental System
"Communication failed. HTTP/1.1 403 Forbidden" when saving 3Shape Communicate credentials in DSCP
"Connection Closed Gracefully" or "Out of memory while expanding memory system" with Avira antivirus installed
"Current dongle configuration doesn't allow to save the design"
Dental System Communicate synchronization failed or not responding
Design Models and Dies Not Visualized on Articulator Interface Step in Model Builder
Design Services and Automate Buttons are missing in Dental Manager after DS 2023/2024 Upgrade or Installation
Duet Display prevents Dental System applications from opening
Empty RPD orders arrive with an error "Incomplete/Invalid, Open(Ctrl+M) to correct, Model element is not connected" in 3Shape Communicate Inbox
Error Message "It seems you didn't set the cutout line to generate the die. Please open the sectioning feature and draw the cutout line" on sectioning step in Model Builder
"Error running Splint Studio. Path to Splint Studio was not set" when trying to start design in Splint Studio from DS
Error: The part is signed with "[Provider name]" and the corresponding option is not enabled on the site or the local key file is not updated
"Exception TPen in module ModelBuilder.exe" in ModelBuilder
Gingiva assembling type in full dentures and partial dentures
How do Dental System client points work
How to check if Implant System has some issues in Dental System
Improving Slow Post-Processing Performance in ScanIt Dental
"Incomplete or invalid order. Missing or invalid manufacturer for digital models" when receiving Trios study model orders in 3Shape Communicate Inbox
Inlay "Die Interface Model Could Not Be Produced" Error During Margin Line Creation on Die Interface Step
"Inlay UNN - Die interface model could not be produced" when try to create margin line on die interface step
Issues with opening ScanIt Dental on Dental System client PCs
License not detected for module: 3shape ScanIt Dental or Splint Studio in Dental System 2023 or higher
Missing scans in a TRIOS order coming to 3Shape Communicate Inbox
"Not all scans are saved" on the last step in ScanItDental for RPD or Full Denture orders
Order can't be accepted automatically in 3Shape Communicate Inbox
Order sent to manufacturer in DS-2018 or later does not show up on the FTP server
Orders randomly not arriving into 3Shape Communicate Inbox
Post-processing in ScanItDental takes a long time
"Program version not enabled in dongle, please downgrade" when opening Dental System
Resolving "Abutment Limitations Violated" Errors During Anatomical Abutment Design
Resolving "Communication failed. HTTP/1.1 403 Forbidden" When Saving 3Shape Communicate Credentials
Resolving "Connection Closed Gracefully" or "Out of memory while expanding memory system" with Avira Antivirus Installed
Resolving "Current dongle configuration doesn't allow to save the design" Error
Resolving Dental System Communicate Synchronization Issues
Resolving Empty RPD Orders with "Incomplete/Invalid, Open(Ctrl+M) to correct, Model element is not connected" Error in 3Shape Communicate Inbox
Resolving "Error running Splint Studio. Path to Splint Studio was not set" when trying to start design in Splint Studio
Resolving "Exception TPen in module ModelBuilder.exe" in ModelBuilder
Resolving "Incomplete or invalid order. Missing or invalid manufacturer for digital models" when receiving Trios study model orders in 3Shape Communicate Inbox
Resolving Issues Opening Dental System Applications with Duet Display Installed
Resolving "License Not Detected" for 3Shape ScanIt Dental or Splint Studio in Dental System 2023 and Later
Resolving Missing Scans in TRIOS Orders Received in 3Shape Communicate Inbox
Resolving Missing Screw Holes in CAM Output for Abutment Cases
Resolving "Not All Scans Are Saved" in ScanIt Dental for RPD or Full Denture Orders
Resolving orders sent to manufacturer in DS-2018 or later not appearing up on the FTP server
Resolving Orders That Cannot Be Accepted Automatically in 3Shape Communicate Inbox
Resolving "Program Version Not Enabled in Dongle, Please Downgrade" When Opening Dental System
Resolving Randomly Missing Orders in 3Shape Communicate Inbox
Resolving "Retrieving Orders Failed" in Dental System Communicate Inbox
Resolving the Error: "The part is signed with '[Provider name]' and the corresponding option is not enabled on the site or the local key file is not updated"
Resolving "The selected order is not supported in ScanIt Dental" When Scanning Positioning Guide Only Orders
Restoring Missing Design Services and Automate Buttons in Dental Manager After Upgrading or Installing to Dental System 2023 or 2024
"Retrieving orders failed" in Dental System Communicate Inbox
Secondary 3Shape Communicate account in Dental System
Site FTP Inbox Settings Are Inactive in Dental System Control Panel (cannot be modified)
Site FTP Inbox settings in Dental System Control Panel are inactive (cannot be modified)
"The part is signed with "[Provider name]" and the corresponding option is not enabled on the site or the local key file is not updated. Please contact your distributor for information on getting permissions to use files with this signature"
"The selected order is not supported in ScanItDental" when trying to scan an order with positioning guide only
Understanding Dental System Client Points
Understanding Gingiva Assembling Types in Full and Partial Dentures
Dental Designer
Troubleshooting
"Access violation in module DentalDesigner.exe" in Dental Designer (general article)
CAM output is not generated automatically when completing the design
"DentalDesigner: System Error. Code: 2. The system cannot find the file specified." when trying to design a scanned order
During the design in Dental Designer - part of the model and design disappear.
EM "Order not supported. Invalid boundary (Boundary.Count=2)" when opening an order in Model Builder
EM "Trying to add a facet to an edge as "left/right", but "left/right" facet already exists"
Failed to morph anatomy shape to its die interface
"Failed to morph anatomy shape to its die interface" on Anatomy design step in Dental Designer
Holes in scans when redesign the order with digital impression scans
"Invalid boundary" after placing cut out line in Dental Designer
"No more saves available in dongle" on Save step in DentalDesigner even if the user has CAD points
Part of scan disappears after trimming in Dental Designer or Model Builder
Resolving "The Manufacturing Process for the Order Is Not in the List of Allowed Processes" When Starting a Design
"The manufacturing process for the order is not in the list of allowed processes" when starting to design
"Unable to create a screenshot. Please ensure that you use the latest video/OpenGL drivers." in Dental Designer
Dental Manager
How to
CAT / Auto Upgrade process in 3Shape Dental System
CAT Auto Upgrade Process in 3Shape Dental System
Handling Sirona Cases in Dental Manager
How to add a new customer information directly from the Order form in Dental Manager
How to Disable Automatic Design Sending via 3Shape Communicate in Dental System
How to export lab scans in STL/DCM/PLY formats
How to export TRIOS scans in .stl format from Dental Manager
How to handle Sirona cases in Dental Manager
Switch between Abutment Height Calculations in DS 2025
Troubleshooting
"Access to the path ...\ScanItDental\DSAppCustomization.xml.bak' is denied" error message when opening Dental Manager or trying to scan
"An error occurred while CAM output generation. Error message: The specified path was not found" when generating CAM output
"CAM output could not be generated. Manufacturing process method is not defined for the order" when generating CAM output in Dental Manager
'Cannot upload file to remote site xxxxx' Error message when trying to send an order through FTP from lab to lab
Dental Manager is not responding on Connecting to Database step
How do Copy options in Dental Manager work
"Incomplete or invalid order" in Communicate inbox in Dental Manager, that is sent from Implant Studio
"Incomplete or invalid order" in Dental Manager TRIOS Inbox arriving from Implant System
Operators are missing in DS 24
Resolving "Access to the Path ...\ScanItDental\DSAppCustomization.xml.bak Is Denied" When Opening Dental Manager or Starting a Scan
Resolving "An Error Occurred While CAM Output Generation. Error Message: The Specified Path Was Not Found" when Generating CAM Output
Resolving "CAM output could not be generated. Manufacturing process method is not defined for the order" when Generating CAM Output
Resolving "Cannot Upload File to Remote Site xxxx" When Sending Orders Through FTP from Lab to Lab
Resolving "Incomplete or Invalid Order" for Implant Studio Orders in 3Shape Communicate Inbox in Dental Manager
Resolving "Incomplete or Invalid Order" for Implant Studio Orders in Dental Manager TRIOS Inbox
Resolving "Socket Error #11001 Host not found" in Dental System
Resolving "Stream read error" when opening Dental Manager or Dental System Control Panel
Resolving the "No Subscription" Error in Dental System
Resolving "The Scanner Did Not Make Any Output Files" When Scanning in ScanIt Dental
Resolving "TRIOSScanData: Stream Read Error." When Exporting TRIOS Scans in Dental Manager
Resolving "Unable to Load XML Document (XML Document Must Have a Top Element)" When Starting a Design In Dental Manager
"Socket Error #11001 Host not found" when opening Dental Manager or Dental System Control Panel
"Stream read error" when opening Dental Manager or Dental System Control Panel
"The scanner did not make any output files" when scanning in ScanItDental
"TRIOSScanData: Stream read error." when exporting any TRIOS scan in Dental Manager
Troubleshooting "No Subscription" Error
"Unable to import the order. Unsupported material file version" when importing order into Dental Manager
Unable to load XML document (XML document must have a top element) In Dental Manager when trying to design an order
Windows 11 Update - Connection issues between Server and Client PCs
Working with Copy Options in Dental Manager
License and 3Shape Subscription Management
How to
3Shape Web Shopとは
3Shape Webshop Guide: How to Renew a License
3Shape Webshop Guide How to Renew License
Common Questions About TRIOS Care and TRIOS Only Renewal
How do CAD Points work?
How License Renewal Works for Labs
How to access and download your invoices
How to apply license update in software
How to check Trios Design Studio required licenses and modules
How to make a subscription renewal directly with 3Shape - FAQ
How to Pay for Your Subscription Renewal: Payment Options
How to Pay for Your Subscription Renewal: Payment Options-copy-176
How to set a License Agreement
Key licenses configuration requirements for multi-site setups
Renewing a subscription directly with 3Shape - FAQ
Software Subscription Cancellation
Software Subscription Renewal
Trial Activation
Upgrading and Downgrading Subscription Plans
Troubleshooting
Basic Troubleshooting for Dongle Issues
"Different time settings" error in 3Shape Unite
EM: A connection with the server could not be established
EM: The system clock has been tampered with. The software protection dongle will not allow the program to run
EM "your subscription will expire in xx days. Please contact your 3shape representative to renew your subscription."
Failed to Connect to 3Shape Dongle Service
FAQ: TRIOS Care and TRIOS Only
No Updates Available, Error Updating Dongle: Incorrect Date/Time Settings
Orthodontic Planner
Ortho System
How to
3Shape Clear Aligner Studio Workflow on Ortho system
Bracket movement algorithms in Ortho Analyzer
Clear Aligner Studio Workflow in Ortho System
How to backup Ortho System files and settings
How to change the patient folder label of Ortho Data
How to change the sub-setups animation length
How to customize the report types in Ortho Analyzer
How to design a retainer in Appliance Designer
How to disable auto-segmentation in Ortho System 2021.1
How to download and update libraries and templates in Ortho System
How to export a patient file and import it on a second computer that has the software installed
How to export all patients in .3sz in Ortho System 2021.1
How to export prepared model in Ortho System
How to export raw TRIOS STL scan from Ortho Analyzer if Direct Connection is set up between TRIOS and Ortho System
How to import STL files as attachments for Ortho System
How to overlay 2D image using Cross-Section tool
How to prepare Virtual Model Bases in Ortho Analyzer
Opening the software on multiple computers in a server-client setup
Where can I find an updated list of System Requirements for Ortho System?
Troubleshooting
Consecutive numeration in molars during virtual setups is not working
Different types of visualization of models in Ortho Analyzer
Error Message "Input model is not watertight" in Splint Designer
Error Message: "Invalid image size" when opening any model set in Ortho Analyzer
Error Message: SOP class (91.2.840.10008.5.1.4.1.1.13.1.2) not supported when importing DICOM file in Ortho Analyzer
Error Message: Unable to create shell. Try to change spline. During the shell workflow in appliance designer
E-scanners and Ortho System Compatibility
E-scanners/Ortho System compatibility
Export and Save icons are missing on the Toolbar in Ortho Analyzer
Incorrect scans are present under patient with the same last name
Invalid Boundary (Boundary.Count=2) on the Virtual Base Creation step
Invalid Mesh Error During the Validation of Custom Attachments
Positioning and axis of the model sets in Ortho Viewer
Unable to select a specific appliance type in Appliance Designer
Virtual Setup Animation: A Quick Guide
3Shape Communicate
How to
How do 3Shape Communicate updates between clinics and labs work
How to modify information setup of the 3Shape communicate portal
How to modify the information setup of 3shape communicate portal
How to set up 3Shape Communicate in Unite
How to synchronize 3Shape Unite with Communicate
How to synchronize Unite with Communicate
What is 3Shape Communicate Portal?
3Shape LMS
Billing
Invoicing
Changing the bill and due date of an invoice
Consolidating invoices by client
Consolidating invoices by shipment
Creating an invoice adjustment
Creating and exporting the Spreadheet by Invoice Report
Creating default invoice messages
Creating invoices 3 different ways
Deleting an invoice
Emailing Invoices
Exporting invoices
Giving a discount on a specific invoice
Invoice Creation page
Regenerating an invoice in invoice management
Showing patient appointment times on invoice footers
Switching between standard and perforated invoice
Un-consolidating/deleting a consolidated invoice
Viewing invoice history
Where to buy perforated invoice paper
Payments
Adding a credit or debit card
Applying a credit
Charging credit and debit cards in 3Shape LMS
Creating a payment
Deleting a payment
Figuring out what you're actually paying in credit card fees
Payment receipts
Payment Reminder templates
Payment report by method/type
Remembering last payments method
Sending payment reminder letters
Setting up your Stripe Account
Viewing client payment reports
Settings & Product Catalog
Basic set-up
3Shape LMS lab staff permission settings
Creating a client office group
Defining case flags
Granting user access and assigning permissions in 3Shape LMS
Setting technician permissions
Setting tooth numbering system in 3Shape LMS
Skipping the "Start Manufacturing" Step after case creation
Updating your lab contact information
Settings & Product Catalog
Adding and Removing Manufacturing Schedules for Items
Adding and removing product types
Creating Additional Products
Creating or Editing Design Groups
How to Make an Item Inactive in the Product Catalog
Inviting users to your 3Shape Company
Product catalog overview
Setting Up Case Entry
Using the New Product Catalog Transition Tool
Privacy & Compliance Center
3Shape's organizational security measures
Business Associate Agreement (BAA)
Data Processing Agreement (DPA)
Ensuring Security and Privacy with ISO 27001 and ISO 27701
List of 3Shape's sub-processors
Physical location of personal data
Privacy Policy
Safeguards for 3Shape Cloud Storage
Safeguards for 3Shape Communicate
Safeguards for 3Shape Lab Management Software (LMS)
Safeguards for 3Shape Unite Cloud
Welcome to 3Shape's Privacy & Compliance Center
Regulatory
Certificates
ISO Certificates