3Shape Dental System
3Shape Dental System
How to
3Shape Account and Dental System Profiles
3Shape Dental System Lifecycle Policy FAQ
Accessing and working with Technical Documentation and User Manuals in Dental System 2019 and Later
Archive and retrieve Dental System orders
Archive, manage, retrieve and hide Dental System orders
Backing Up a Dental System, Dental Desktop, or UNITE Database Using Microsoft SQL Server Management Studio (SSMS)
Changing manufacturing method in Dental System
Configuring 3Shape Communicate in Dental System
Configuring 3Shape Communicate in Dental System for order reception
Configuring CAM output settings for alternative manufacturing methods in Dental System
Creating a Backup During Dental System Installation or Upgrade
Creating a model with an abutment analog interface
Creating a Monoblock model CAM output for Full denture
Creating CAM output for a Copy Denture
Customizing the Order ID in Dental System
Dental System Cloud License Migration Process
Dentsply Sirona IOS integration
Designing RPD with digital impression scans in Dental System
Dismissing the PMCF Survey Notification
Downloading an Order Manually Using the 3Shape Communicate Advanced Download Tool
Downloading and importing libraries into Dental System
Downloading implant library from Download Center in Dental System Control Panel
Exporting 3shape Scan Data into Sirona software
Exporting and importing .dme files into Dental System
Exporting Scans in STL or PLY Format from Dental Manager
Generating STL Files from 3Shape Lab Scans
Getting the best scan quality with "refine scans" tool
Hollowing models in Model Builder
How can a provider share his materials with labs through FTP
How do user manuals in Dental System 2019 and above work
How to archive and retrieve Dental System orders
How to backup Dental System, Dental Desktop, or UNITE database with SSMS
How to backup Dental System/Dental Desktop/UNITE database with SSMS
How to change manufacturing method in Dental System
How to configure 3Shape Communicate in Dental System
How to create a model with abutment analog interface
How to create a Monoblock model CAM output for Full denture
How to create backup using Dental System installer
How to create CAM output for a Copy Denture
How to customize order ID in Dental System
How to design RPD with digital impression scans in Dental System
How to dismiss the PMCF survey notification
How to download an order manually using 3Shape Communicate Advanced Download tool
How to export 3shape Scan Data into Sirona software
How to export and import .dme files into Dental System
How to export scans in STL or PLY format from Dental Manager
How to get 3Shape lab scans in STL format
How to get an implant library from Download Center in Dental System Control Panel
How to get the best scan quality with "refine scans" tool
How to install and setup TRIOS Inbox
How to install ScanIt Dental in 3Shape Unite after Dental System 2023 installation/update
How to optimize the PC for best Dental System performance
How to perform Dental System Server-Client installation
How to restore backup of Dental System/Dental Desktop/UNITE database with SSMS
How to Restore System Backup in 3Shape Dental System
How to setup 3Shape Communicate integration in Dental System
How to use Modjaw static and dynamic data in 3Shape
How to work with the TRIOS Order Form Editor
Identifying folders shared during Dental System Server installation
Implant libraries – Basic Parameters and Restrictions
Installing and Setting Up TRIOS Inbox
Installing Dental System in a Server–Client Setup
Installing ScanIt Dental in 3Shape Unite After Installing or Updating to Dental System 2023
Installing ScanIt Dental in 3Shape Unite after updating or installing Dental System 2023
Lab Scanners/Dental System/OS Compatibility
Optimizing the PC for best Dental System performance
PC requirements for scanning with ScanItDental in Dental System 2019 and above
Populating Anatomy and Pontic Library
Restoring a Backup Using the 3Shape Dental System
Restoring a Dental System, Dental Desktop, or UNITE Database Using Microsoft SQL Server Management Studio (SSMS)
Sharing materials with labs through FTP
System cleanup options available in Dental System 2024
Upgrading your Dental System - Backwards compatibility with Manufacturers
Verifying abutment kit contents and creating a model with an abutment analog interface
What folders are shared during Dental System Server installation
What licenses are required to import, design restorations and digital models on 3rd party scans in Dental System
Working with the TRIOS Order Form Editor
Working with User Manuals in Dental System 2019 and Later
Troubleshooting
3Shape Dental System Communicate service does not respond/seems not started" error in DS-2019 and above
"Abutment limitations violated" on Finalize step of anatomical abutment design
Abutment Top Cap Angle Validation Error on Finalize Step of Abutment Design
"Abutment top cap angle violated" on Finalize step of abutment design
"Access Violation" + "Gingiva line violation" when trying to create a gingiva base for Full Dentures
Access Violation in GenericModule.dll
"Access Violation in module GenericModule.dll"
Access Violation or Gingiva Line Violation when creating a gingiva base for full dentures
Access Violation or Gingiva line violation when trying to create a gingiva base for full dentures
CAM Output Blocked Due to Local Manufacturing Restrictions
CAM output for abutments is generated without screw hole
"Cannot generate the CAM output for [indication] because [library name] is not allowed to be produced locally" when generating CAM output
Checking Implant System Quality in Dental System
"Communication failed. HTTP/1.1 403 Forbidden" when saving 3Shape Communicate credentials in DSCP
"Connection Closed Gracefully" or "Out of memory while expanding memory system" with Avira antivirus installed
"Current dongle configuration doesn't allow to save the design"
Dental System Communicate synchronization failed or not responding
Design Models and Dies Not Visualized on Articulator Interface Step in Model Builder
Design Services and Automate Buttons are missing in Dental Manager after DS 2023/2024 Upgrade or Installation
Duet Display prevents Dental System applications from opening
Empty RPD orders arrive with an error "Incomplete/Invalid, Open(Ctrl+M) to correct, Model element is not connected" in 3Shape Communicate Inbox
Error Message "It seems you didn't set the cutout line to generate the die. Please open the sectioning feature and draw the cutout line" on sectioning step in Model Builder
"Error running Splint Studio. Path to Splint Studio was not set" when trying to start design in Splint Studio from DS
Error: The part is signed with "[Provider name]" and the corresponding option is not enabled on the site or the local key file is not updated
"Exception TPen in module ModelBuilder.exe" in ModelBuilder
Gingiva assembling type in full dentures and partial dentures
How do Dental System client points work
How to check if Implant System has some issues in Dental System
Improving Slow Post-Processing Performance in ScanIt Dental
"Incomplete or invalid order. Missing or invalid manufacturer for digital models" when receiving Trios study model orders in 3Shape Communicate Inbox
Inlay "Die Interface Model Could Not Be Produced" Error During Margin Line Creation on Die Interface Step
"Inlay UNN - Die interface model could not be produced" when try to create margin line on die interface step
Issues with opening ScanIt Dental on Dental System client PCs
License not detected for module: 3shape ScanIt Dental or Splint Studio in Dental System 2023 or higher
Missing scans in a TRIOS order coming to 3Shape Communicate Inbox
"Not all scans are saved" on the last step in ScanItDental for RPD or Full Denture orders
Order can't be accepted automatically in 3Shape Communicate Inbox
Order sent to manufacturer in DS-2018 or later does not show up on the FTP server
Orders randomly not arriving into 3Shape Communicate Inbox
Post-processing in ScanItDental takes a long time
"Program version not enabled in dongle, please downgrade" when opening Dental System
Resolving "Abutment Limitations Violated" Errors During Anatomical Abutment Design
Resolving "Communication failed. HTTP/1.1 403 Forbidden" When Saving 3Shape Communicate Credentials
Resolving "Connection Closed Gracefully" or "Out of memory while expanding memory system" with Avira Antivirus Installed
Resolving "Current dongle configuration doesn't allow to save the design" Error
Resolving Dental System Communicate Synchronization Issues
Resolving Empty RPD Orders with "Incomplete/Invalid, Open(Ctrl+M) to correct, Model element is not connected" Error in 3Shape Communicate Inbox
Resolving "Error running Splint Studio. Path to Splint Studio was not set" when trying to start design in Splint Studio
Resolving "Exception TPen in module ModelBuilder.exe" in ModelBuilder
Resolving "Incomplete or invalid order. Missing or invalid manufacturer for digital models" when receiving Trios study model orders in 3Shape Communicate Inbox
Resolving Issues Opening Dental System Applications with Duet Display Installed
Resolving "License Not Detected" for 3Shape ScanIt Dental or Splint Studio in Dental System 2023 and Later
Resolving Missing Scans in TRIOS Orders Received in 3Shape Communicate Inbox
Resolving Missing Screw Holes in CAM Output for Abutment Cases
Resolving "Not All Scans Are Saved" in ScanIt Dental for RPD or Full Denture Orders
Resolving orders sent to manufacturer in DS-2018 or later not appearing up on the FTP server
Resolving Orders That Cannot Be Accepted Automatically in 3Shape Communicate Inbox
Resolving "Program Version Not Enabled in Dongle, Please Downgrade" When Opening Dental System
Resolving Randomly Missing Orders in 3Shape Communicate Inbox
Resolving "Retrieving Orders Failed" in Dental System Communicate Inbox
Resolving the Error: "The part is signed with '[Provider name]' and the corresponding option is not enabled on the site or the local key file is not updated"
Resolving "The selected order is not supported in ScanIt Dental" When Scanning Positioning Guide Only Orders
Restoring Missing Design Services and Automate Buttons in Dental Manager After Upgrading or Installing to Dental System 2023 or 2024
"Retrieving orders failed" in Dental System Communicate Inbox
Secondary 3Shape Communicate account in Dental System
Site FTP Inbox Settings Are Inactive in Dental System Control Panel (cannot be modified)
Site FTP Inbox settings in Dental System Control Panel are inactive (cannot be modified)
"The part is signed with "[Provider name]" and the corresponding option is not enabled on the site or the local key file is not updated. Please contact your distributor for information on getting permissions to use files with this signature"
"The selected order is not supported in ScanItDental" when trying to scan an order with positioning guide only
Understanding Dental System Client Points
Understanding Gingiva Assembling Types in Full and Partial Dentures
Dental Designer
Troubleshooting
"Access violation in module DentalDesigner.exe" in Dental Designer (general article)
CAM output is not generated automatically when completing the design
"DentalDesigner: System Error. Code: 2. The system cannot find the file specified." when trying to design a scanned order
During the design in Dental Designer - part of the model and design disappear.
EM "Order not supported. Invalid boundary (Boundary.Count=2)" when opening an order in Model Builder
EM "Trying to add a facet to an edge as "left/right", but "left/right" facet already exists"
Failed to morph anatomy shape to its die interface
"Failed to morph anatomy shape to its die interface" on Anatomy design step in Dental Designer
Holes in scans when redesign the order with digital impression scans
"Invalid boundary" after placing cut out line in Dental Designer
"No more saves available in dongle" on Save step in DentalDesigner even if the user has CAD points
Part of scan disappears after trimming in Dental Designer or Model Builder
Resolving "The Manufacturing Process for the Order Is Not in the List of Allowed Processes" When Starting a Design
"The manufacturing process for the order is not in the list of allowed processes" when starting to design
"Unable to create a screenshot. Please ensure that you use the latest video/OpenGL drivers." in Dental Designer
Dental Manager
How to
CAT / Auto Upgrade process in 3Shape Dental System
CAT Auto Upgrade Process in 3Shape Dental System
Handling Sirona Cases in Dental Manager
How to add a new customer information directly from the Order form in Dental Manager
How to Disable Automatic Design Sending via 3Shape Communicate in Dental System
How to export lab scans in STL/DCM/PLY formats
How to export TRIOS scans in .stl format from Dental Manager
How to handle Sirona cases in Dental Manager
Switch between Abutment Height Calculations in DS 2025
Troubleshooting