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"System Error. Code: 2. The system cannot find the file specified" when trying to scan Surgical guide with ScanIt Dental

09 November 2023 | Updated 25.11.2025

The following error message 'System Error. Code: 2. The system cannot find the file specified' appears when trying to scan an order with a Surgical guide.

Note that scanning of Implant Studio indications is not supported by SID at the moment.

Workaround: You can scan the order as a Splint and import the scans into a new Surgical guide order.


Contact 3Shape Support if you have any further questions.

For full information on correct usage consult the official Safety and Setup Guide and the most current Manual.